Warranty & Support

We stand behind the reliability of our new and refurbished business hardware. Every product undergoes strict testing and inspection to ensure it performs to original factory specifications.

Warranty Periods
  • Standard New Warranty: Includes a complimentary 1- 3 year repair or replacement warranty as indicated.
  • Standard Refurbished Warranty: Includes a complimentary 1- year repair or replacement warranty as indicated.
  • Extended Options: Upgrades to 2-year or 5-year coverage are available
  • Quick Swap Addon: Fault-verified units under warranty are replaced within 48 hours if arranged prior
Warranty Coverage
  • Refurbished Inclusion: Coverage applies to CPUs, RAM, storage, and power supplies.
  • Refurb Firmware Status: Hardware is verified with stable, operational firmware.
What is Excluded
  • Software Issues: Operating systems and configurations are not covered.
  • Physical Damage: Drops, liquid spills, improper installation or tampering void coverage.
  • Unauthorised Mods: Third-party modifications or broken seals void the warranty.
  • Environmental Damage: Power surges, poor cooling and improper usage are excluded.
The Replacement Process
  • RMA Request: Contact support to open a Return Merchandise Authorisation.
  • Remote Support: Our engineers will attempt remote troubleshooting first.
  • Advanced Replacement: Critical parts can ship before we receive the defect if arranged at warranty initiation.
  • Return Shipping: We require detailed order and fault description for verified warranty defects.
System Downtime Disclaimer
  • No Liability: We are not liable for business downtime or data loss.
  • Backup Policy: Clients must maintain independent data backups.

For further information or queries, please feel free to contact Support@InterStellar.co.za

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